Item processing time is a separate from the time it takes for a shipment to reach its destination. Processing time can take up to 24 hours - 4 business days to process (including Weekends and Holidays)
After your payment is verified:
Domestic | Canada Post
• Expedited Parcel - up to 11 days
• Xpresspost - up to 5 days
International | Canada Post
• Tracked Packet International - 6 to 10 business days
• Tracked Packet USA - 4 - 7 business days
This time frame is an estimate and does not include weekends or holidays and courier back up due to COVID-19.
For more info please visit the shipping page.
Thelashbrand 20-day return policy, which means you have 10 days after receiving your item to request a return and 10 more days to send the item back the thelashbrand HQ.
EXCEPTIONS / NON-RETURNABLE ITEM
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges accepted only with unopened items due to sanitary purposes.
All open items are ineligible for a return due to sanitary purposes.
Any defected products will be replaced at no additional cost.
For more info please visit the refunds page.
For help, you can always contact us at firstname.lastname@example.org. Please allow our team 24 hours to respond.