ARRIVALPlease arrive 10 minutes prior to arrival makeup-free for lash cleansing preparation
[ ex.makeup - concealer, bottom mascara, eyeliner residue, etc. ]
If you arrive 15 minutes after your appointment, time will not be added onto your service slot.
DEPOSITA non-refundable deposit is required for each service booking and enrolment class.
Service deposit $50 | Course deposit $ dependant on course
LATEIn the event you are running late, please communicate minimum 1 hour prior to appointment so adjustments can be made. If lateness surpasses the 15 min mark, your service will be completed within the remaining time period of that allotted time/cancelled.
[ deposit will be required for another appointment and the current deposit will not rollover ]
RESCHEDULEA link is provided in your confirmation email to make an easy process of rescheduling. Minimum of 48 hours is required to reschedule without penalty.
CANCELIf you need to cancel your appointment, we require 48 hours advance notice. In this case your deposit will be rolled over to your next appointment if you book the day of cancellation. If you cancel within the 48 hour time frame, your deposit will not roll over and you will be required to pay another deposit to secure that time slot.
NO SHOWMLASHBAR PRO values your time and we value ours. If you fail to communicate and no-show, you will not be serviced in the future.
SICK // EMERGENCYPlease contact to cancel your appointment if you have ANY symptoms of cold, allergies, or flu due to hygienic purposes. Arrival to your appointment with symptoms of cold/allergies/flu will result as a cancellation. In this case, your deposit will roll over to your next appointment as a deposit.
SMOKINGIf you indulge in cannabis/cigarettes, please refrain from smoking within 1 hour of your appointment due to potent aroma and sensitivity to others in a holistic space.
If failure to respect this policy, rescheduling will be required with no rollover deposit option.
REFILL ON OTHER WORKMLASHBAR PRO has a signature standard and it is very difficult to see our skilled work with other foreign lash work. Every lash artist/lash company uses different products and application methods that our studio may not provide/support. Unfortunately, we can not refill or correct other lash work. A complimentary removal can be provided followed by a charged full set.
GUESTSWe pride ourselves to provide our clients with a professional, peaceful experience where extra guests are prohibited. The studio is designed as an intimate space for adults and can only accommodate the scheduled client. There is a waiting area where additional guests can wait until your service is completed. Failure to honour this policy will result in rescheduling your appointment.
[ ex. friends, boyfriends, children ]